ASKLYZE

How We Protect Your Data

Privacy Policy

At ASKLYZE, your privacy and data security are our top priorities. This policy explains how we are committed to protecting your information through our unique 'Zero Data Movement' architecture.

Last Updated: January 2026

1. Zero Data Movement Architecture

ASKLYZE operates on a fundamental principle: your data never leaves your Oracle environment. Our AI engine acts solely as a logic layer, translating natural language queries into SQL, but all query execution happens locally within your database.

2. Information We Collect

  • Metadata: Schema information, table structures, and relationships (for query optimization)
  • Query Logs: Questions asked and SQL queries generated (stored in local ASKLYZE_AI_QUERY_STORE)
  • Usage Analytics: Statistical patterns to improve performance (anonymized and aggregated)
  • Account Information: User credentials and access roles (for authentication purposes only)

3. Information We Do NOT Collect

  • Raw business data or actual rows from your database
  • Personally Identifiable Information (PII) of your customers
  • Financial data or transaction records
  • Sensitive information stored in your tables

4. How We Use Information

  • Query Processing: To convert your questions into accurate SQL queries
  • Performance Optimization: To improve AI accuracy and responsiveness over time
  • Audit & Compliance: To provide logs for security monitoring and compliance tracking
  • Technical Support: To assist with troubleshooting and service improvements

5. Data Residency and Sovereignty

For On-Premise deployments, all data remains within your data centers. For SaaS deployments via ORDS, only metadata is processed, and we comply with data residency requirements as specified in your agreement.

6. Security and Encryption

  • HTTPS/TLS encryption for all communications
  • Integration with Oracle VPD and Row-Level Security (RLS)
  • Role-Based Access Control (RBAC)
  • Comprehensive auditing in ASKLYZE_AI_QUERY_STORE

7. Data Sharing and Third Parties

We do not sell, share, or disclose your data to third parties. Our AI service providers (OpenAI, Anthropic) receive only abstracted queries and schema information - never raw data.

8. Data Retention

Query logs are stored locally in your database according to your retention policies. We retain aggregated metadata (anonymized) for up to 24 months for service improvement purposes.

9. Your Rights

  • Access: Review your query logs at any time
  • Deletion: Delete specific logs or your entire account
  • Portability: Export your data in machine-readable formats
  • Opt-Out: Opt out of aggregated metadata for service improvements

10. Compliance

ASKLYZE is designed for GDPR, CCPA, SOC 2, and ISO 27001 compliance. For regulated sectors (healthcare, finance, government), On-Premise deployment ensures full sovereignty compliance.

Contact Us

For any privacy-related questions, contact our Data Protection Officer at:

privacy@apexexperts.net

Office No. 43-44 - Al Fahidi, Dubai Bur Dubai, UAE